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Localization Quality Manager, Korean
Connie Tang - English-Korean
Reports to: Localization Regional Quality Manager
Job Mission:
Looking to combine your excellent language, editorial and project-management skills, people-management experience, top-notch customer service abilities, and technology interests into one great job? The Localization Quality Manager position offers this mix in a fast-paced, multi-cultural and productive environment. The successful candidate will work together with our internal teams to allow all Expedia Inc. brands to operate with a truly global ‘Best in Class’ localization quality solution.
Job Description
• Be accountable for and own the quality of content and UI for EI’s branded sites in their specific language
• Line management of a team of translator(s) localizing content across all EI content types
• Ensure their translation team follows GSO quality processes and necessary guidelines and instructions.
• Exhibiting strong leadership, this individual will create strong internal and external business relationships in support of business objectives, and lead a culture of continuous improvement and quality monitoring/ improvement.
• Develop close 1-2-1 relationship with POS Trading Desk(s) to ensure tone, style and brand guidelines are adhered to. Work in conjunction with POS on content reviews and audits.
• Responsible for liaising with the stakeholders regarding quality issues and establishing a solid review cycle, assessing the feedback from internal clients together with Project Managers.
• Ability to balance and prioritize multiple requests from various stakeholders across brands
• Manage terminology, glossaries, reference materials and style guides for their specific language
• Monitor QA results and overall project performance of their language teams
• Translation of locale specific content for Expedia branded websites
• Copywriting of Point of Sale specific marketing, merchandizing and promotional copy in native language
• Translation and maintenance of Social Media content (Facebook, Twitter etc) as required by POS
• Ensure all samplings and QAs results are documented and reported to the necessary stakeholders. In the event of fails at sampling level, the Site Quality Manager will need to decide on a series of actions to be taken to improve the quality.
Requirements / Qualifications:
Experience:
• Minimum 3 - 4 years in the ecommerce/localization industry as a manager/senior team leader
• Extensive writing/editing experience, preferably in e-commerce content development
• Degree in Translation/Linguistics/Computational linguistics or equivalent relevant experience
• Working knowledge of translation memory software and translation processes is essential
• Experience of working in a global environment
• Good at handling people: team building, conflict resolution, stakeholder management, negotiation, and decision making. Leadership.
• Very strong communication skills. Expertise in English written and spoken communication: e-mail, status reports, conference calls, proposals, etc.
• Quality focused with experience of copywriting in their native language desirable
• Ability to give clear, concise and constructive feedback
Job Mission:
Looking to combine your excellent language, editorial and project-management skills, people-management experience, top-notch customer service abilities, and technology interests into one great job? The Localization Quality Manager position offers this mix in a fast-paced, multi-cultural and productive environment. The successful candidate will work together with our internal teams to allow all Expedia Inc. brands to operate with a truly global ‘Best in Class’ localization quality solution.
Job Description
• Be accountable for and own the quality of content and UI for EI’s branded sites in their specific language
• Line management of a team of translator(s) localizing content across all EI content types
• Ensure their translation team follows GSO quality processes and necessary guidelines and instructions.
• Exhibiting strong leadership, this individual will create strong internal and external business relationships in support of business objectives, and lead a culture of continuous improvement and quality monitoring/ improvement.
• Develop close 1-2-1 relationship with POS Trading Desk(s) to ensure tone, style and brand guidelines are adhered to. Work in conjunction with POS on content reviews and audits.
• Responsible for liaising with the stakeholders regarding quality issues and establishing a solid review cycle, assessing the feedback from internal clients together with Project Managers.
• Ability to balance and prioritize multiple requests from various stakeholders across brands
• Manage terminology, glossaries, reference materials and style guides for their specific language
• Monitor QA results and overall project performance of their language teams
• Translation of locale specific content for Expedia branded websites
• Copywriting of Point of Sale specific marketing, merchandizing and promotional copy in native language
• Translation and maintenance of Social Media content (Facebook, Twitter etc) as required by POS
• Ensure all samplings and QAs results are documented and reported to the necessary stakeholders. In the event of fails at sampling level, the Site Quality Manager will need to decide on a series of actions to be taken to improve the quality.
Requirements / Qualifications:
Experience:
• Minimum 3 - 4 years in the ecommerce/localization industry as a manager/senior team leader
• Extensive writing/editing experience, preferably in e-commerce content development
• Degree in Translation/Linguistics/Computational linguistics or equivalent relevant experience
• Working knowledge of translation memory software and translation processes is essential
• Experience of working in a global environment
• Good at handling people: team building, conflict resolution, stakeholder management, negotiation, and decision making. Leadership.
• Very strong communication skills. Expertise in English written and spoken communication: e-mail, status reports, conference calls, proposals, etc.
• Quality focused with experience of copywriting in their native language desirable
• Ability to give clear, concise and constructive feedback
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Published at 23-10-2011
Viewed: 189 times
Viewed: 189 times